We want customers to have a clear process for requesting returns and refunds for eligible Qevzoriq™ purchases.
30-Day Return Window
Eligible products may be returned within 30 days after delivery.
Please contact us before sending any product back. Returns sent without prior authorization may be delayed or may not be accepted.
Return Eligibility
Unless defective or incorrectly supplied, returned products should generally:
- Be unused or in substantially original condition
- Include original components, accessories, and instructions
- Include original packaging where reasonably possible
- Include proof of purchase or the applicable order number
Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, incomplete, or materially different from the item ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging when relevant
Non-Returnable Items
Certain products may not be eligible for return where required for hygiene, safety, legal, personalization, or other product-specific reasons. Any relevant restriction should be disclosed on the applicable product page or communicated during the return review.
Return Shipping
Return-shipping responsibility depends on the reason for the return. Please contact customer service before shipping an item so we can provide the applicable instructions and return destination.
Refund Review
Once an eligible return is received and reviewed, we will notify you of the refund decision.
Refund Processing Time
Once an approved refund has been issued, it normally takes approximately 5–10 business days for the funds to appear, depending on your bank, card issuer, or payment provider.
Original Payment Method
Approved refunds are generally returned to the original payment method used for the transaction unless another method is required by the payment provider or applicable law.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once an order has entered fulfillment or has already been dispatched.
Contact Us Before Returning an Item
Email:
service@qevzoriq.com
Phone:
+86 178 9646 0496
Customer Service Hours: 8:00 AM–9:00 PM
Business Operator
Shenzhen Xintuo Sumai Technology Co., Ltd.
Owner / Responsible Person: Wang Youke
Business Address:
1st Floor, Security Office, Building 3, Yinger Fashion Park,
Xinshi Community, Dalang Subdistrict, Longhua District,
Shenzhen, China